Once student accounts are set up, invite payers to brightwheel billing to start collecting online payments! Parent contacts can be invited to Billing and/or Autopay individually or in bulk, while other Student Contacts (Family and Approved Pickups) can be invited individually.

This resource overviews how to add and invite parents. If you are looking to add and invite other student contacts as payers (Family and Approved Pickups), view our Invite Other Payers resource.

Keep in mind that while the invitations are a helpful prompt or reminder, payers will be able to view student billing accounts and invoices as soon as they're added to a student's contact list. Payers will also be able to add payment methods and submit online payments as soon as their program has enabled the Accept Online Payments setting.

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Understanding the Primary Payer

A concept introduced in our V3 Billing platform is the primary payer.

By default, for existing schools, the current auto-payer will become the primary payer. If there is no auto-payer, then it will default to the payer with a payment method on file. If multiple payers have a payment method on file, it will default to the first parent that signed up to use brightwheel for that student. For newer schools just getting started on V3 Billing, the first parent contact to sign up will become the primary payer by default.

In V3, admins have the ability to assign invoices, but we don’t want to require that all invoices be manually assigned as that could be a tedious task. Because of this, it’s highly possible that invoices will be Unassigned. All payers will be able to see and submit payments towards these invoices by paying them directly, but the primary payer will become responsible for these invoices (if unpaid). This means that the invoices will be visible in the primary payer's account balance and also paid for using autopay if enabled. If not using autopay, the balance will simply be displayed in the account under My Account Balance to pay.

At this time, only a program admin can change the primary payer on a student’s billing account. This is easily done from the student’s billing profile on the Account Details page. Under the ‘Payers’ table, admins can click the Actions menu and select Make Primary payer on a different payer to assign this to them. The primary payer can end up being any payer associated with the student’s billing account.


Invite Parents to Billing

Each student contact who will be submitting online payments towards student balances must be added as a student contact. Once a parent is added to a student's account, they will automatically be added as a payer on the student's billing profile as well and there is no option to remove them as a payer. They will have access to view billing information, add payment methods, and submit online payments.

  1. Click to expand My School on the purple sidebar menu

  2. Select Parents

  3. On the Parents tab, locate the 'BILL PAY' header

  4. Click Invite all to invite all parents or click the singular Invite button on the appropriate parent's row

That's it! Once the Invite or Invite All button is clicked, parents will receive invitations prompting them to add a payment method to their brightwheel account so that they can pay online. Invitations will be delivered via email to all parents with an email address associated with their account. For accounts that are set up with a mobile number only and no email address, the invitation will be sent via SMS/text message.


Remind Parents to add a Payment Method

Parent contacts can be invited to use brightwheel billing by following the guidance above. When invited, they will receive an email prompting them to get set up further. But if needed, the steps below can be used to remind them to add a payment method if they haven't yet!

  1. Open the Billing page

  2. Jump to the Students tab

  3. Locate and click the student's name to open their billing profile

  4. On the profile page, jump to the Account details tab

  5. Under the 'Payers' table, locate the specific student contact to send a reminder to

  6. Click the Send a reminder button under the 'Payment method' column

Once sent, the button under the Payment method column will display 'Reminder sent' and be greyed out as seen above. The payer will receive an email that looks similar to the example below and by clicking the blue button within the email, they will be prompted to log in to their brightwheel account and add a payment method.


Invite Parents to Enable Autopay

Autopay invitation emails are a helpful way to remind payers to enroll in autopay to make sure that payments are submitted on time, every time. While programs can opt to make autopay mandatory, all payers will be able to opt into autopay regardless of this setting.

  1. Click to expand My School on the purple sidebar menu

  2. Select Parents

  3. On the Parents tab, locate the 'AUTOPAY' header

  4. Click Invite all to invite all parents or click the singular Invite button on the appropriate parent's row

Once the Invite or Invite All button is clicked, parents will receive invitations prompting them to enroll in autopay. Invitations will be delivered via email for all parents who have an email address associated with their account and will look similar to the example below. For accounts that are set up with a mobile number only and no email address, the invitation will be sent via SMS/text message.


Multiple Payers is a feature rolling out to users on our newest billing platform over the coming weeks. If you do not have these options available to you yet, don’t worry, you will soon!

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