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Introducing Parents & Staff to brightwheel

Draft messages for admins to use as they roll out brightwheel to families and staff

Claire Lee Lyall avatar
Written by Claire Lee Lyall
Updated over a month ago

💡 Use the pre-drafted emails, messages, and links to flyers below to kick off communication about brightwheel with your staff and families!

Introducing parents to brightwheel

Draft email to inform parents

(Parents will receive an email/text invitation from brightwheel when you initiate the invites, but some administrators also like to give parents a heads up beforehand. Below is an optional message to send parents right before you click 'Invite All' in brightwheel.)

Subject Line: Look out for a brightwheel invite 👀

Hi families!

Our program has partnered with brightwheel, the leading early education app, for parent communication, tuition billing, and more. It is highly reviewed, secure, and commended for its ease-of-use. We’re excited for you to see what it’s all about!

Soon, you’ll receive an email or text invitation from brightwheel to connect to your child’s profile. Simply click the link in the brightwheel message to finish creating your account. If you already have a brightwheel account, it will automatically link to our program when you click the invite link.

You can sign in to brightwheel on both a web browser and via their mobile app. You can download their mobile app in the Apple and Google Play app stores.

For technical support, brightwheel offers families direct support via help@mybrightwheel.com. There is also a handy FAQ page here.

See you all on brightwheel!

Optional Flyers to send Parents:

Draft Messages to send parents in brightwheel

  1. Kickoff Alert

    (We recommend sending your first Message as an Alert when you invite parents to brightwheel. Even if a parent hasn't signed up yet, the Message(s) will be waiting for them when they connect their account.)


    Hello families! We're thrilled to introduce brightwheel as your all-in-one communication and tuition billing platform. 😊 To stay connected with your student, we highly recommend adding your phone number to your Profile for text alerts.
    ​
    We also have a helpful course available to guide you in using brightwheel. Simply follow this link: https://academy.mybrightwheel.com/training/848381f8-15b9-11ee-8c95-0269bab6fbd9/overview
    ​
    Click "Get Started" and complete the registration details to create your Academy account. If you log in to brightwheel with an email, please use the same email to access the Academy.
    ​
    If you need technical support, feel free to reach out to help@mybrightwheel.com.
    ​

  2. Follow-up Message

    (This is a great follow-up to send 1-2 days after inviting parents.)

    Hi families! We hope you are enjoying your first few days on brightwheel.😊 Going forward, we will be using brightwheel for all communication. Please feel free to message us back directly within the app next time you need to get in touch!
    ​
    As a reminder, we also have a helpful course available to guide you in using brightwheel. Simply follow this link: https://academy.mybrightwheel.com/training/848381f8-15b9-11ee-8c95-0269bab6fbd9/overview
    ​
    Click "Get Started" and complete the registration details to create your Academy account. If you log in to brightwheel with an email, please use the same email to access the Academy.
    ​
    In addition, brightwheel offers families direct technical support via help@mybrightwheel.com. If time allows, check out this quick video to learn more about the app: https://youtu.be/1g7O20HtGE0

  3. Billing Launch

    Hi everyone! We will soon be managing our tuition and invoicing through brightwheel. We are thrilled to announce this change: you will be able to pay online, manage all your charges and payments in one place, see past statements, and easily pull tax reports. Plus, brightwheel has the highest levels of security and compliance in the industry, so your information will be safe and encrypted.


    Please take a moment to add a payment method by clicking ‘Payments’ on the purple sidebar > click the ‘Payment Settings’ tab at the top. For the mobile app, you can tap the 3 horizontal lines at the top left corner > tap ‘Payments’ > ‘Payment Settings.’


    I encourage you read through brightwheel's Billing Overview here: https://help.mybrightwheel.com/en/articles/5598644-billing-v3-billing-overview-for-parents-payers

    As always, reach out to help@mybrightwheel.com with any questions.

  4. Reminder: Sign up for Bill Pay

    Hi everyone! A friendly reminder to add your payment method to your brightwheel account if you haven’t already. 💰

    If you are on a web browser, you can add your payment method by clicking ‘Payments’ on the purple sidebar > click the ‘Payment Settings’ tab at the top. For the mobile app, you can tap the 3 horizontal lines at the top left corner > tap ‘Payments’ > ‘Payment Settings.’

  5. Reminder: Enable Autopay

    Hi families! I wanted to send a plug that you have the option to enable Autopay in brightwheel. This means your payment method on file will automatically be charged the day an invoice is due.

    You will still receive a payment confirmation email/text, but this way you don’t need to worry about going into brightwheel to make a payment each time. Just sharing this tip! 😊
    ​

  6. Check-in/out Launch

    Hello everyone! We are excited to announce that we will begin using brightwheel to check your children in and out of our program starting [Date]. This quick and easy system uses a QR code and your cell phone to accurately track your child's attendance. Please click here if you would like to watch a demonstration video: https://www.youtube.com/watch?v=P3yD7FXguIs

Introducing Staff to brightwheel

Draft email to inform teachers / staff

**Personal Devices**

Subject Line: We’re excited to start using brightwheel!

Hi teachers!

Our program has partnered with brightwheel for parent communication, tuition billing, and more.

It is highly reviewed, secure, and commended for its ease of use. Hundreds of thousands of teachers use this tool across the globe, and an overwhelming number of them say it saves them time and helps them deepen relationships with families. Parents also love having everything in one place.

Soon, you’ll receive an email invitation from brightwheel. When you do, download the mobile app on the Apple or Android app store. You’ll then create your account with the same email you were invited with, and when you sign up make sure you select Join a School instead of creating a new one. Then, voila, you’ll be ready to go!

Additionally, please make time over the next few days to complete the brightwheel getting started course for Teachers: Using brightwheel on a personal device. This should take you approximately 1 hour to complete. The link can be found here: https://academy.mybrightwheel.com/training/609351b6-f8cb-11ed-8e07-0206f534df11/overview
​
After opening the link above, click "Get Started". This will bring you to a registration page where should fill out the applicable details to create a brightwheel Academy account. Please use the same email address to register for the academy that you use to log in to brightwheel. Once you're registered, you will automatically be loaded into the correct course.

After completing this course, you will be awarded a certificate of completion.
​
If you have any questions, please let me know or if the question is specific to the brightwheel product - the brightwheel Support team can be reached at support@mybrightwheel.com.

See you all on brightwheel!

Attach the Brightwheel Teacher Flyer to this email!

**Room Devices**

Subject Line: We’re excited to start using brightwheel!

Hi teachers!

Our program has partnered with brightwheel for parent communication, tuition billing, and more.

It is highly reviewed, secure, and commended for its ease of use. Hundreds of thousands of teachers use this tool across the globe, and an overwhelming number of them say it saves them time and helps them deepen relationships with families. Parents also love having everything in one place.

Each classroom will share a tablet, and on brightwheel, you’ll be able to select your name so messages and activities will be associated with your profile.

Additionally, please make time over the next few days to complete the brightwheel getting started course for Teachers: Using brightwheel on a shared device. This course should take you approximately 30 minutes to complete. The link can be found here: https://academy.mybrightwheel.com/training/6094f7f0-f8cb-11ed-8e07-0206f534df11/overview
​
After opening the link above, click Get Started. This will bring you to a registration page where should fill out the applicable details to create a brightwheel Academy account. Once you're registered, you will automatically be loaded into the correct course.

After completing this course, you will be awarded a certificate of completion.

If you have any questions, please let me know or if the question is specific to the brightwheel product - the brightwheel Support team can be reached at support@mybrightwheel.com.

See you all on brightwheel!

Attach the Brightwheel Teacher Flyer to this email!

Draft Messages to send teachers / staff in brightwheel

**Personal Devices** - Share Training Materials

Hi teachers! 👋 Please make time over the next few days to complete the brightwheel getting started course for Teachers: Using brightwheel on a personal device. This should take you approximately 1 hour to complete. The link can be found here: https://academy.mybrightwheel.com/training/609351b6-f8cb-11ed-8e07-0206f534df11/overview
​
After opening the link above, click "Get Started". This will bring you to a registration page where should fill out the applicable details to create a brightwheel Academy account. Please use the same email address to register for the academy that you use to log in to brightwheel. Once you're registered, you will automatically be loaded into the correct course.

After completing this course, you will be awarded a certificate of completion.
​
If you have any questions, please let me know or if the question is specific to the brightwheel product - the brightwheel Support team can be reached at support@mybrightwheel.com.

**Room Devices** - Share Training Materials

Hi teachers! 👋 Please make time over the next few days to complete the brightwheel getting started course for Teachers: Using brightwheel on a shared device. This course should take you approximately 30 minutes to complete. The link can be found here: https://academy.mybrightwheel.com/training/6094f7f0-f8cb-11ed-8e07-0206f534df11/overview
​
After opening the link above, click Get Started. This will bring you to a registration page where should fill out the applicable details to create a brightwheel Academy account. Once you're registered, you will automatically be loaded into the correct course.

After completing this course, you will be awarded a certificate of completion.
​
If you have any questions, please let me know or if the question is specific to the brightwheel product - the brightwheel Support team can be reached at support@mybrightwheel.com.

Log Activities

Good morning! If you haven’t already, make sure you post your first photo 📸 for parents on brightwheel today. Here is step-by-step information in case it helps! https://help.mybrightwheel.com/en/articles/1332274-log-activities-and-actions

Messaging

Did y’all know you can message other teachers in your classroom and any admins on brightwheel? 💬 Here is how: https://help.mybrightwheel.com/en/articles/4299729-administrator-and-staff-messaging

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