Updating your Payment Method

  1. Log into your online account on the web

  2. Click My School on the menu to the left

  3. Click Settings

  4. Open the Subscription tab at the top of the page

  5. Look for the Payment Method box on the left side and click Add New

For Credit Cards

  1. Click Add New and choose to Add a Credit Card

  2. Enter the full name on the card, card number, expiration date, and CVC code

  3. Two-factor Authentication (2FA): For added security, you will be prompted to enter the verification code that will be sent to the email and/or phone number you use to log in to brightwheel. Please note that the code will expire after 10 minutes, and brightwheel will never ask you for this code outside of this process in our platform.

    1. If the verification code was sent to your email and doesn't arrive, make sure to check your spam folder!
      TIP: This extra layer of security is added protection for your sensitive, financial details and is also commonly referred to as: two-step verification, 2-step verification, or dual-factor authentication.

  4. Once the verification code is input, click Add Payment Method

For Bank Accounts

  1. Click Add New and choose to Connect a Bank Account

  2. Choose whether you'd like to search for your bank, or if you'd like to enter your banking information to receive micro-deposits instead

  3. If searching for your bank, click Add my Bank Account in One Step

    1. Search for your bank

    2. Click on the name of your bank

    3. Enter your online banking credentials
      Please note: brightwheel cannot access your credentials or update your info. This is a secure transfer of your information that is 256-bit encrypted end-to-end.

    4. Click Submit

  4. If verifying via micro-deposits, click Verify My Account Using Micro-Deposits

    1. Select the Account Type using the ‘Corporation’ or ‘Individual’ buttons

    2. Enter the Account Holder's Name, Routing Number, an Account Number and then click Add

    3. Read the displayed instructions to complete the verification process. Within 24-48 hours 2 small deposits will be placed in your bank account. Once you have the 2 amounts, click the OK, I got it button.

    4. Return to your account page on the website, and click Verify My Bank Account

    5. Enter the 2 micro-deposits and then click Verify

Please Note: Newly added payment methods will typically become the default payment method. If this is preferred, no change is needed and your next auto-payment will be made using this method. Changing the default payment method and removing old payment methods can be done at any time online!

Related Articles:
Premium Overview

Parent to Teacher Messaging
Billing Overview

Did this answer your question?