We understand that missed payments happen! That's why brightwheel reaches out when this occurs and displays a banner on your Subscription page to ensure you have a chance to update your payment method and maintain your program's access to brightwheel Premium.
Update your payment method following the guidance below.
Update Premium Subscription Payment Method
Log in on the web
Click your profile icon in the bottom left corner and then select School settings
Open the Subscription tab
In the Payment Methods box on the left side, click Add a Credit/Debit Card Or Connect a Bank Account, or + Add New and follow the applicable steps below based on what type of payment method is being added
💡 You can also view your Premium subscription payment history under the Subscription tab on the web!
Add a New Credit Card
Once you've clicked + Add New, select Add a Credit or Debit Card
Enter the full name on the card, card number, expiration date, and CVC code
Click Add Payment Method
Input the unique two-factor authentication (2FA) code sent to your email address to verify your identity and then Save
💡 If the verification code was sent to your email and doesn't arrive, make sure to check your spam folder!
Add a New Bank Account
Once you've clicked + Add New, select Connect a Bank Account
Choose whether you'd like to search for your bank, or if you'd like to enter your banking information to receive micro-deposits instead
If searching for your bank, click Add my Bank Account in One Step
Search for your bank
Click on the name of your bank
Enter your online banking credentials
ℹ️ brightwheel cannot access your credentials or update your info. This is a secure transfer of your information that is 256-bit encrypted end-to-end.Click Submit
If verifying via micro-deposits, click Verify My Account Using Micro-Deposits
Select the Account Type using the Corporation or Individual buttons
Enter the Account Holder Name, Routing Number, and Account Number
Click Add
Read the displayed instructions to complete the verification process. Within 24-48 hours 2 small deposits will be placed in your bank account. Once you have the 2 amounts, click the OK, I got it button.
Once you've seen the microdeposits on your account, return to your account page on the website, and click Verify My Bank Account
Enter the 2 micro-deposits and then click Verify
Additional Information
Newly added payment methods will typically become the default payment method. If this is preferred, no change is needed and your next auto-payment will be made using this method. Changing the default payment method and removing old payment methods can be done at any time online!
When a brightwheel Premium subscription payment is successfully processed, a payment receipt is sent exclusively to the program owner listed in brightwheel's records.
If you need to change your brightwheel Premium subscription payment due date, our team can help with this. Start a conversation with our team when logged into your account by clicking the icon in the bottom right corner, select Subscription Updates, and navigate through the prompts to connect with one of our specialists.