All Collections
Billing
Payments and Deposits
Payments and Deposits
Payments Overview[For Admins] Learn more about online and offline payments and other related details, such as what happens with a failed online payment.
Apply Payments[For Admins + Billing Only Role] Learn how to log and apply online and offline payments to invoices.
Send a Payment Reminder[For Admins + Billing Only Role] Learn how to quickly send a payment reminder for unpaid invoices to prompt payers to take action
Bundled Sibling Payments[For Admins + Billing Only Role] Learn about managing sibling family payments (bundled payments) & what the experience is like for families
View Billing Statements as a Parent[For Guardians] Learn how to view and use billing statements as a monthly snapshot or to view detailed transaction info over the year.
View Billing Statements as an Admin[For Admins + Billing Only Role] Learn how to view detailed transaction info over the year & use billing statements as a monthly snapshot
Failed Payments[For Admins] Learn how to handle failed payments and other unexpected payment scenarios, like negative deposits and disputed charges.
Understanding Disputed ChargesAn overview of what disputes are, how to avoid payment disagreements, and the general process for ACH and Credit Card disputes.
Disputed Charges[For Admins] Learn how to view disputed payments in brightwheel, specifics about disputes, and how to submit evidence against a dispute.
Transfer a Payment[For Admins + Billing Only Role] Learn how to transfer a payment from one student's billing account to another