Payments Overview[For Admins & Billing Only Roles] Learn more about online and offline payments and other related details, such as what happens with a failed online payment.
Apply Payments[For Admins + Billing Only Role] Learn how to log and apply online and offline payments to invoices.
Send a Payment Reminder[For Admins + Billing Only Roles] Learn how to quickly send a payment reminder for unpaid invoices to prompt payers to take action
Bundled Sibling Payments[For Admins + Billing Only Role] Learn about managing sibling family payments (bundled payments) & what the experience is like for families
View Billing Statements as a Parent[For Guardians] Learn how to view and use billing statements as a monthly snapshot or to view detailed transaction info over the year.
View Billing Statements as an Admin[For Admins + Billing Only Role] Learn how to view detailed transaction info over the year & use billing statements as a monthly snapshot
Failed Payments[For Admins] Learn how to handle failed payments and other unexpected payment scenarios, like negative deposits and disputed charges.
Understanding Disputed Charges[For Admins] An overview of what disputes are, how to avoid payment disagreements, and the general process for ACH and Credit Card disputes.
Disputed Charges[For Admins] Learn how to view disputed payments in brightwheel, specifics about disputes, and how to submit evidence against a dispute.
Transfer a Payment[For Admins + Billing Only Role] Learn how to transfer a payment from one student's billing account to another