Brightwheel will send a push notification informing a student contact that there is an update regarding a student they are associated with for them to view. Push notifications are configurable from both, the mobile device settings and from within the brightwheel app for more granular notification options.
Table of Contents
Types of Notifications
Student contacts with Parent and Family permissions can receive push notifications for the following updates about their student:
Messages - New messages from staff members or administrators
Actions - Any activity or action that the provider has logged throughout the day, these are further configurable from within the app
Product Updates - Messages from brightwheel regarding important product updates, these notifications are very rare.
Customer Support Replies - Notifications when brightwheel’s customer support team replies to an inquiry.
New Customer Support Chat - Notification when brightwheel’s customer support team reaches out directly.
From within the app, brightwheel provides additional options where student contacts can further configure their notification settings. Keep in mind that each childcare provider utilizes brightwheel in their own way, some of these actions may not be logged for students at the center.
Photos & Videos - Any media activities
Notes - General activity for providers to log activities that do not fall into the other categories
Check-ins - Any check-in/out record logged by any student contact
Messages - All messages received from any other student contact or staff member or messages between student contacts and admins only
Incidents, Meds & Health Checks - Any Incidents that have been logged, medication administered, or health checks that are done throughout the day
Food, Nap & Potty - All logged meals, start and end times for naps, and potty logs
Learning & Kudos - Learning observations and appreciation activities
💡 It is highly recommended that both Messages notification options remain enabled to ensure good communication between the provider and student contacts.
Device Notification Settings
Android and iOS devices allow users to limit general notifications from specific applications. While the application provides more granular options. To adjust notification settings from the device itself (these steps may vary by device):
Open your device Settings
Tap on Apps & Notifications
Pick brightwheel from your list of applications and tap on Notifications
Allow push notifications by toggling with switch on
App Notification Settings
Brightwheel enables student contacts to configure which activities result in a push notification. This allows them to stay engaged while limiting the number of notifications received throughout the day. Push Notifications default to ON when an account is created.
iOS App Notification Settings
Log into the brightwheel app
Tap the three horizontal lines in the top left corner, and select Edit Profile
Scroll down to toggle on/off push notifications for each update type as desired
Tap Save
Android App Notification Settings
Log into the brightwheel app
Tap the three horizontal lines in the top left corner, and select Settings > Notifications
Scroll down to toggle on/off push notifications for each update type as desired
Tap Save