It is quite common across providers using brightwheel for parents or other student contacts to also operate as a teacher or staff member. In order to facilitate this, the user will be required to set up TWO brightwheel accounts. Each account offers a different level of access for a teacher compared to student contacts. Teachers and staff members have access to entire classrooms and students within those classrooms, but parents only have access to their own children.

Setting up a Staff & Student Contact Account

Brightwheel uses verified email addresses and/or mobile phone numbers to create brightwheel accounts. This means that the same email address or phone number cannot be used in associated with more than one account across brightwheel, regardless of user type. There are three options an administrator can choose from when setting up the accounts for a staff member who is also a student contact:

  1. Create the parent account with the student contact’s mobile phone number, and create the staff account with their email address. This is by far the most straightforward and common solution.

  2. The user can choose to set up a second email account through Gmail or another email service provider that can be used to set up separate brightwheel accounts.

  3. If a staff member doesn't want to create a second brightwheel account, the user can choose to create only a staff/teacher account. They can periodically tap on their child's profile through their teacher account to check in on their child's day. The only difference would be that they wouldn't get any push notifications about their child's feed.

Change an Account Type

If the user has created an account incorrectly or needs to use the same email address for a different account type, please contact us at support@mybrightwheel.com and request that the account be deactivated. They can then be added back by an administrator to create the correct account type(s).

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