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The pause functionality in brightwheel Billing allows administrators to temporarily suspend recurring invoices from being created. This is particularly helpful if a student is out for an extended amount of time but is expected to return.
When a plan is paused:
$0 invoices will be generated during the period the plan is paused but will not notify parents when they post
It can be resumed at any time
When a plan is paused, parents are still able to pay specific invoices that have already been posted; their full account balance (all open invoices); or they can pre-pay their account without paying specific invoices — this payment will eventually be credited towards future invoices, once they resume. Administrators are also still able to send one-time invoices which will not impact a student’s plan status.
Table of Contents
Pause a Plan
Pausing is generally best if the student is expected to be out for at least one full billing cycle. Administrators can easily pause a billing plan for a single student from their billing profile:
Pause an individual students plan
Log in to an administrator account on the web
Open the Billing tab from the purple sidebar
Enter the student's name in the Jump to student profile... search bar on the At a Glance tab
Click on their name to open their billing profile
Jump over to the Account details tab
Click the Actions menu on the row with the plan needing to be paused
Select Pause
Select the date the plan should resume
Click Confirm
Pause plans in bulk
Jump over to the Students tab
Open the Student Plans tab
Locate and check the rows for the billing plans needing to be paused
Click Pause selected plans at the bottom of the page (in order to see the pause selected plans option, only Active plans can be selected)
Select the date the plans should resume
Click Confirm
Review Paused Plans
Quickly check the status or quantity of paused plans at your program:
Log in to an administrator account on the web
Open the Billing tab from the purple sidebar
Jump over to the Students tab
Open the Student Plans tab
Click to remove Active from the 'Plan Status' filter at the top of the table. This will allow you to view only plans in a Paused status.
Review the Next due date column for insight into when the next charges will occur
Resume a Plan
Paused billing plans for a specific duration of time will automatically resume after the predetermined date that was provided or they can be manually resumed at any time! To manually resume an individual student's billing plan:
Log in to an administrator account on the web
Open the Billing tab from the purple sidebar
Enter the student's name in the Jump to student profile... search bar on the At a Glance tab
Click on their name to open their billing profile
Jump over to the Account details tab and then click Inactive
Click the Actions dropdown menu
Select Unpause
Click Confirm
If needing to resume multiple plans at once:
Jump over to the Students tab
Open the Student Plans tab
Locate and check the rows for the billing plans needing to be resumed
Click Resume selected plans at the bottom of the page
Click Confirm
