The pause functionality in brightwheel Billing allows administrators to temporarily suspend recurring invoices from being created. This is particularly helpful if a student is out for an extended amount of time but is expected to return.

When a plan is paused:

  • $0 invoices will be generated during the period the plan is paused but will not notify parents when they post

  • It can be resumed at any time

When a plan is paused, parents are still able to pay specific invoices that have already been posted; their full account balance (all open invoices); or they can pre-pay their account without paying specific invoices — this payment will eventually be credited towards future invoices, once they resume. Administrators are also still able to send immediate one-time invoices which will not impact a student’s plan status.

Table of Contents


Pause a Plan

Pausing is generally best if the student is expected to be out for at least one full billing cycle. Administrators can easily pause a billing plan for a single student from their billing profile:

  1. Log in to an administrator account on the web

  2. Open the Billing tab from the purple sidebar

  3. Jump over to the Students tab

  4. Click the specific student to open their billing profile

  5. Jump over to the Account details tab

  6. Click the Actions menu on the row with the plan needing to be paused

  7. Select Pause

  8. Select the date the plan should resume

  9. Click Confirm

If needing to pause multiple plans in bulk from the Billing tab:

  1. Jump over to the Students tab

  2. Open the Student Plans tab

  3. Locate and check the rows for the billing plans needing to be paused

  4. Click Pause selected plans at the bottom of the page

  5. Select the date the plans should resume

  6. Click Confirm


Review Paused Plans

Quickly check the status or quantity of paused plans at your program:

  1. Log in to an administrator account on the web

  2. Open the Billing tab from the purple sidebar

  3. Jump over to the Students tab

  4. Open the Student Plans tab

  5. Click to remove Active from the 'Plan Status' filter at the top of the table

  6. Review the Next due date column for insight into when the next charges will occur


Resume a Plan

Paused billing plans for a specific duration of time will automatically resume after the predetermined date that was provided or they can be manually resumed at anytime! To manually resume an individual student's billing plan:

  1. Log in to an administrator account on the web

  2. Open the Billing tab from the purple sidebar

  3. Jump over to the Students tab

  4. Click the specific student to open their billing profile

  5. Jump over to the Account details tab and then Inactive

  6. Click the Actions dropdown menu

  7. Select Unpause

  8. Click Confirm

If needing to resume multiple plans at once:

  1. Jump over to the Students tab

  2. Open the Student Plans tab

  3. Locate and check the rows for the billing plans needing to be resumed

  4. Click Resume selected plans at the bottom of the page

  5. Click Confirm

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