If a parent or guardian can't see their child's profile in brightwheel, there are a few easy things to check.
Check their role
First, please ensure they are listed with the correct permissions by checking their contact type on the child's profile. For example, contacts listed as Approved Pickups cannot send messages, so if a guardian needs to communicate, they should be listed as a Parent instead.
You can find their permissions under their name on the child's contact list.
Check for typos
A simple typo in their email or phone number can also prevent them from seeing the student, so it's a good idea to double-check that their contact information is accurate.
Confirm their login
Finally, they might be logged into the wrong account. Please have them log out and sign back in using the exact email or phone number you have on file. Alternatively, you can give them their child's 10-digit code to add the student directly to their account themselves.