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Remove payment methods

[For Guardians] Learn how to delete a payment method

Audrey avatar
Written by Audrey
Updated over 3 weeks ago

Payers can remove their payment methods if the method is no longer needed or it has expired. This can be done independently through the brightwheel mobile app or by contacting the brightwheel Support team.

🚩 If removing a payment method, you may be responsible for making arrangements to pay any outstanding balances to your program. Contact your childcare program to understand acceptable payment methods and timelines. Additionally, programs can assist in providing alternative payment options.


Remove a payment method

As long as one payment method is attached to your account and mandatory autopay is not required by the provider, you can remove your connected method(s).

Before proceeding, ensure you have the last 4 digits of the payment method to be removed.

  1. Log in to brightwheel (web or app)

  2. Navigate to Payments > Payment Settings

  3. Click Delete next to the payment method

After completing these steps, log out and log back in to confirm the removal. If the method still appears, contact brightwheel support for further assistance.


FAQs

Why can't I remove my payment method?

If autopay is required, you won't be able to remove all your payment methods. In this case, please contact the provider to see if they can turn off autopay for you, or you can contact the brightwheel Support team to remove a payment method signed up for autopay.

Can my provider remove a payment method for me?

Providers cannot remove a payer's payment method on their behalf. Only Payers can remove themselves and/or request assistance from brightwheel's Support team to remove a method.

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