Payers can remove their payment methods if the method is no longer needed or it has expired.
🚩 Note: If removing a payment method, you may be responsible for making arrangements to pay any outstanding balances to your program. We advise reaching out to your program to find out what alternative payment options may be available.
Remove a payment method
Log in to brightwheel (web or app)
Navigate to Payments > Payment Settings
Click Delete next to the payment method
Note: As long as one payment method is attached to your account and mandatory autopay is not required by the provider, you can remove your connected method.
If autopay is required, please contact the brightwheel Support team at help@mybrightwheel.com to remove a payment method signed up for autopay. If autopay is not turned on at the school and/or account level, all payment methods can be removed.
FAQs
Can my provider remove a payment method for me?
Can my provider remove a payment method for me?
Providers cannot remove a payer's payment method on their behalf. Only Payers can remove themselves and/or request assistance from brightwheel's Support team to remove a method.