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Remove schools and student profiles

[For Guardians] Learn how to remove a student's old, unwanted, or duplicate profile from your account.

Sabrina avatar
Written by Sabrina
Updated this week

Guardians may wish to remove old student profiles and providers if:

  • The student not longer attends

  • Duplicate profiles were created by mistake

Who has permission to remove a child's profile

Parents can remove a student profile from their brightwheel account through the web or mobile app by removing themselves as a contact.


Families, Approved Pickups, and Emergency Contacts don’t have this permission.

If you see 'This profile is available to view only' you don't have permissions and you’ll need to ask your program administrator to remove you as a contact.

Remove a student profile

To remove an unwanted student profile from your brightwheel account (or another contact’s account, if you have permission), simply remove yourself or the other contact from that student’s profile.

🚩 Important: Once you remove yourself as a contact, you will lose access to historical data and previous profiles, including messages and billing records. Make sure to download any necessary information, such as your Tax Summary, before completing this step.

On the Web

On the App

  1. Click My Children, then select a student's profile by clicking their name

  2. From their Profile tab, scroll down to the Contacts section

  3. Click Edit > Remove next to the contact that longer wishes to see the profile (this can be yourself)

  1. Open the students profile by tapping their name

  2. Tap the Pencil icon to edit (Android) or Profile (iOS)

  3. Scroll down to Contacts and click the contact that wishes to be removed (this can be yourself)

  4. Select Remove on the contact

FAQs

How do I remove old schools so I can be added to a new one?

Removing an old provider is not required to connect to a new one! You can be connected to multiple providers at once, if you'd like. Simple have the new provider list you as a contact with your current account information to get connected and then you can delete yourself as a contact on the old profile to remove the school.

What happens when I remove the profile?

You will lose access to that student profile completely and this unlinks the profile from your account. This does not delete the student's profile from the program's system.

Why can't I remove a child from my brightwheel account?

There are two primary reasons you might be unable to remove a student profile:

  • Lack of edit permissions: If you see a banner that says 'This profile is available to view only,' your program has restricted your editing permissions. You'll need to contact your program administrator to request the profile's removal.

  • Outstanding financial obligations: If you have unpaid invoices or are listed as the Primary Payer for the student, you will receive an error message when attempting to remove yourself. In this scenario, please contact the program directly to resolve any outstanding issues or clear invoices before attempting to remove the profile.

If you are unable to get in touch with the program, contact the brightwheel Support Team.

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