Admins and Managers are able to create new accounts and update existing accounts for staff members to assign the specific role they will need depending on the level of access they should have at the program.
Continue reading below to learn more about these roles, how to add them, and how to update roles on existing accounts!
Understand Staff Roles
There are a few different role options you will see available when adding or updating a staff member's permissions:
Role | Description | Additional Details |
Staff | Default staff role with no ability to edit student information | The Staff role will not see the Staff & Payroll menu option or the Admissions and Forms section. |
Staff Without Parent Messaging | Staff role with no ability to message student contacts | Cannot message any student contacts. However, they can still message other staff members individually or the entire room staff. These permissions also apply when using Room Device Mode. |
Lead Staff | Staff role with access to edit student information | The Lead Staff role will not see the Staff & Payroll menu option or the Admissions and Forms section. |
Billing Only | Staff role with access to only billing information |
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Manager | Admin role without Billing and Subscription access | Cannot add Admins, but will have access to add and manage Staff, Lead Staff, and Manager profiles. Managers can change student statuses to help maintain the admissions pipeline, but the ability to set the student to active and inactive belongs to Admins who have higher permissions. |
Admin | Admin role with all access (including Billing and Subscription) | Will have full access to add and manage Staff, Lead Staff, Manager, and Administrator profiles. |
(Multi-Sites Only) Organization Reports | Able to only view and run reports for the organization |
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(Multi-Sites Only) Multi-Site Admin | Admin role with full access to brightwheel & able to assign this role and Organization Reports role to any staff |
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💡 View a more detailed look into staff permissions in the graphic below!
Billing Only Role
Billing Only Role
The Billing Only role can take the same actions as administrators from the billing page (E.g. create/void charges), but cannot view any student information outside of billing, or invite families. This role will not have access to edit billing settings, non-billing reports, or account deposit information.
🚩 In order to log timecards for staff with the Billing Only role, they must be assigned to a room. To prevent the Billing Only role from being able to message or log activities for students, we advise assigning them to a room without students
Multi-Site Roles
Multi-Site Roles
The Multi-Site Admin and Organization Reports roles are only available to programs with multiple locations within brightwheel.
The Multi-Site Admin can also be called the multi-location administrator, or Super Administrator, and they have full access across multiple locations.
The Organization Reports role allows the staff member to access brightwheel on the web to view reports for all the sites they are listed at with this permission. This is great for when you have a staff member that only needs access to reports and does not need access to student profiles, billing details, messaging, activities, and more!
ℹ️ Only Multi-Site Admins can remove, or assign this role to other Multi-Site Admins along with the Organization Reports. To manage staff roles Multi-site Administrators can follow the steps below, or refer to our Manage Multi-Sites resource to leverage the Multi-Site Dashboard tool.
💡 Visit our Multi-Site Reporting resource to learn about the reports the Organization Reports role has access to.
Add Staff
As you are creating a new staff account, you can choose which role to assign to them during the creation process.
Review our Add Teachers and Staff Profiles resource to learn more about how to add new staff accounts to your program, send invites, and manage their staff profiles.
If you've already created a staff member's profile and they need to have their current role updated, you can update permissions on the web following the steps below!
View Staff Roles
All staff roles can be quickly viewed from the Staff List on the web. This allows administrators and managers to easily see all roles in one spot as opposed to having to click into each staff member's profile.
Navigate to the Staff & Payroll page on the web
Multi-Site Admins can also leverage the Multi-Site Dashboard tool to view staff roles across multiple locations at once
On the Staff tab, view the 'Staff List', specifically the Role column
💡 Use the Role filter to sort by a specific role!
Update Staff Permissions on the Web
If an existing staff profile needs to have a new role assigned, the staff member's permissions can be easily modified from the web.
Navigate to the Staff & Payroll section on the website
Multi-Site Admins can also leverage the Multi-Site Dashboard tool to manage staff roles across multiple locations at once.
To update a staff member who is currently assigned the Organization Reports role, you will need to go to the Multi-Site Dashboard linked above
Use the search bar, Room filter, or Role filter to narrow down the list and locate the staff member needing their role updated
Once located, click the name of the staff member to open their profile
Click Edit in the 'Brightwheel role & status' tile
Use the Role drop-down menu to select the appropriate role for the staff member
Click Save to apply changes
Update Staff Permissions on the App
Existing staff accounts can also have their permissions updated from the mobile app, but only if the staff member needs to be updated to Lead Staff in order to have editing permissions for student profiles.
If the staff member needs to be updated to Manager or Admin, please complete the steps above on the web!
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Automatic Security Notice for Admins
🚩 When a new Admin profile is added or existing permissions are updated, brightwheel sends an automatic email to all Admins. Managers won't receive updates on new Admins. This notice ensures immediate visibility on Admin additions and updates, aiding in quick identification.
If an unexpected or known administrator role is added, promptly contact brightwheel Support for investigation and assistance.