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Manage Subsidy Agencies as Payers
Manage Subsidy Agencies as Payers

[For Admins + Billing Only Role] Learn how to edit and delete subsidy agencies!

Sabrina avatar
Written by Sabrina
Updated over a week ago

A subsidy agency can be edited, or easily deleted by an Admin or Billing Only staff role if it is no longer needed.


Remove Agency as a Payer

Agencies can be removed as payers for a student's account as long as there are no open invoices or active bill plans assigned to the agency. This process is easily done from the agency's Students page.

  1. Log in to an administrator account on the web

  2. Click to open the Billing tab on the purple sidebar menu

  3. Jump to the Subsidies tab

  4. Click the agency to open the agencies profile

  5. Jump to the Students tab

  6. Click the 🗑 icon on the student's row(s) needing to be removed

💡Agencies can also be removed directly from the child's Payers list by taking the steps here.


Edit Agency Information

  1. Log in to brightwheel on the web

  2. Click to open the Billing tab on the purple sidebar menu

  3. Jump to the Subsidies tab

  4. Click the agency to open the agencies profile

  5. Jump to the Agency info tab

  6. Click Edit agency

  7. Make needed changes/additions to the agency's contact information

  8. When finished, click Update agency

💡You can also edit agency information from the agency's Students tab using the Select an action drop-down menu!


Delete an Agency

  1. Log in on the web

  2. Open the Subsidies page

  3. Locate the applicable agency in the Subsidies list

  4. Click the Actions drop-down menu next to the applicable agency

  5. Select Delete agency and then Yes, delete this agency in the popup

ℹ️ Agencies can only be deleted if there are no open invoices and no active billing plans. Providers should resolve any open invoices and active billing plans before deleting.

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