If a message was sent unintentionally, or you discovered a typo, you can delete the message at any time. This action can only be taken on the web version of brightwheel and cannot be done on the mobile app.
Who can delete messages
Only Administrators are able to delete messages sent by other Admins, Staff, Managers, and Guardians.
Non-Admin Staff and Guardians are not able to delete messages.
What happens when a message is deleted
Deleting a message will remove it from your view and from whoever it was sent to. Once deleted, the message thread will display "[Admin Name] deleted this message," and that notice will be visible to anyone in the thread.
🚩 Deleting a message is a permanent action that cannot be reversed and the message cannot be recovered. If you use this option, please ensure you've selected the correct message(s) to delete.
Steps to delete a message
Log in on the web
Select Messaging in the sidebar menu
Click the Parent or Staff tab
Select an individual message thread from a specific student, staff or room
Hit Edit (top right) in the message window
Check the box next to the message(s) you wish to delete
Hit Delete message
FAQs
How do I delete a newsletter sent in a message?
How do I delete a newsletter sent in a message?
If a newsletter was sent, it can also be deleted from a message thread.
How do I delete school-wide announcements?
How do I delete school-wide announcements?
If you need to delete a school-wide announcement, deleting it from one student's thread removes it for all students it was sent to.
This is the best way to delete school-wide announcements.