Staff and admins have the option to enable push notifications in brightwheel. This resource will cover the type of notifications they can receive and how to enable them in their brightwheel app and their device settings.

Types of Notifications

Staff, Manager, and Admin Notifications

Admin Only Notifications

Parent Messages - New messages from parents
Staff Messages - New messages from staff
Activity Reminders - Reminders set by staff and/or admins to log activities for students
Product Updates - Messages from brightwheel regarding important product updates; these notifications are very rare
Customer Support Replies - Notifications when brightwheel’s customer support team replies to an inquiry
New Customer Support Chat - Notification when brightwheel’s customer support team reaches out directly

Parent and Admin-Only Messages - New messages from parents in the Admin/Parent private message thread
Ratios - Alert that a room has exceeded its maximum staff/student ratio
Failed Health Screens - Alert that a student has failed the health screen at check-in

Admin View: Staff View:

💡 It is highly recommended that both Messages notification options remain enabled to ensure good communication between the staff and student contacts.

Badge Notifications ↓

Staff can also receive badge notifications on the app icon indicating when there is a new, unread message. Once the app is opened, the badge notification will disappear.

Device Notification Settings

Android and iOS devices allow users to limit general notifications from specific applications, while the application provides more granular options. To adjust notification settings from the device itself (these steps may vary by device):

Open your device Settings
Tap on Apps & Notifications
Pick brightwheel from your list of applications and tap on Notifications
Allow push notifications by toggling with the switch on

App Notification Settings

Brightwheel enables staff and admins to configure which items result in a push notification. This allows them to stay engaged while limiting the number of notifications received throughout the day.

iOS App Notification Settings	Android App Notification Settings
Log into the brightwheel app Tap the three horizontal lines in the top left corner, and select Edit Profile Scroll down to toggle on/off push notifications for each update type as desired Tap Save	Log into the brightwheel app Tap the three horizontal lines in the top left corner, and select Settings > Notifications Scroll down to toggle on/off push notifications for each update type as desired Tap Save

ℹ️ Push notifications default to On when an account is created.

FAQs

I have ensured my app and device notification settings are on and I am still not receiving push notifications and/or receiving them very delayed. What else can I do?

1. Try updating your app to see if this helps resolve things. You can find specific steps to manually update or set up automatic updates on your device here: Update your Android Apps | Update iOS Apps or Use Automatic Downloads

Once you've updated, you can find the current app version number by tapping the three horizontal lines in the top left corner, tapping Help, and then tapping About to see the version number. This is helpful to know since brightwheel Support may ask for the app version number if additional troubleshooting is needed.

2. If you do not see any available updates, try uninstalling and reinstalling your brightwheel app on this device!

Completely uninstall the brightwheel app from the device by touching and holding down on the app icon, then tap Remove App, tap Delete, then tap Delete to confirm.
Power the device Off and then after about ten seconds, power it back On
Once the device has rebooted, navigate to the App Store or Google Play Store
Search for and download the newest version of brightwheel
Sign back into your account and test!

3. Confirm that the device is not having any wifi, or cell data connectivity issues. Slow, or inconsistent wifi and cell data can result in delayed notifications. Please visit our App or Website Won't Load resource for steps on how to rule this out.