App or Website Won't Load

Check the availability or maintenance of the brightwheel platform anytime through our status page & troubleshoot common connectivity issues.

Sabrina avatar
Written by Sabrina
Updated over a week ago

While brightwheel is proud to maintain 99.99% uptime, there are rare times when you may not be able to access brightwheel or one of our features.

Table of Contents

Brightwheel Status Page

View of brightwheel Status Page to view the current performance and availability of our platform. Additionally, you can Subscribe to Updates to be notified of any reported outages.

Maintenance Mode

It's rare, but sometimes brightwheel needs to perform a level of maintenance on the brightwheel app that cannot be done while there are users on the platform. In those cases, you will see the screen below.

Please Note: Brightwheel will always notify you several days prior to maintenance.

Troubleshooting Connectivity Issues

The most likely reason the platform will not load is due to a local network or connectivity issue. In order to have a good experience using brightwheel, you should at least have a 50Mbps per second connection.

Check Your WiFi Speed

If you are getting regular errors, or are experiencing slowness with brightwheel, we recommend that you check your connection speed. Be sure that you are running the speed test on the device that you are experiencing issues with. Click this link or type this in on the device:

If you notice that your speed is below the recommended 50Mbps speed, we suggest reaching out to your internet service provider. 

Check for Local Outages

Local internet outages happen, we've all been there. They are highly inconvenient, but also highly trackable. If you are having difficulty loading any web pages, it's a good idea to take a look at the outage map for your internet service provider. DownDetector is a great site that constantly tracks providers' network status. 

Turn It Off & On Again

While this is a common joke about tech support, it can sometimes be a last resort option to try while troubleshooting the root cause of the issue. You can attempt to restart the device you're using or even try rebooting your route to see if helps with your connectivity. If this last resort option is not feasible, we suggest reaching out to your internet service provider.

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