There are a few different billing notifications that are sent automatically by brightwheel to payers:
When a new invoice is posted;
When a balance is due;
When a balance becomes past due (the morning after the due date)
After these automatic notices, you can send manual Payment Reminders for past due balances on the At a Glance tab by going to the Unpaid section.
The ‘Unpaid’ tab in your account will show all students with unpaid or partially paid invoices based on the current date. Additionally, you will see posted but not due yet balance, any available credits/overpayments, and the current total account balance. The option to send a payment reminder will only be visible if there is a past-due balance on the account.
Send a Payment Reminder
Log in to your account on the web
Click to open the Billing page
Scroll down and view the 'Unpaid' tab
Locate the student to send a reminder for
Click the Actions drop-down menu and select Send a reminder
Review the confirmation message and click Send
Payer Experience
If the payer has an email address and phone number on file, the reminder will be sent to their email by default. If the payer only has a phone number on file, the reminder will be sent via SMS text message.
Once an admin has sent the reminder, the payer will receive a notification that prompts them to make a payment and enroll in autopay to avoid future past-due payments!
The SMS text message reminder is similar to the email example above and prompts the payer to log in to their account to make a payment.