Credits are independent transactions that reduce a student's account balance. Unlike charge adjustments, credits stand alone and directly reduce the payer's owed amount, streamlining administrative tasks.
You can issue a credit manually and apply it to an invoice, or credits will automatically be issued when guardians pay more than the balance owed. If credits are added to a student's account, they automatically will apply to future invoices as they are posted.
When to issue a Credit
Credits are useful when you need to reduce a student's account balance, but you do not want to issue a refund. Consider issuing a credit in the following scenarios:
Referral bonuses for families
Temporary, unexpected closure
Scholarships reducing tuition owed
Applying a student’s security deposit to the final invoice
And more!
Note: Issuing a credit does not refund money to the payer's original payment method. You will need to take steps to issue a refund if you wish to return the money to the payer. Learn more about issuing a refund here.
How Credits are issued
Providers can manually issue a credit or when guardians pay more than the balance owed, their account balance will reflect an automatic credit.
If there is a credit on the account due to an overpayment, once a new charge assigned to the payer is posted, the charge will reduce the amount of the credit first, before requiring payment from a parent's payment method.
Where to view student Credits
View available Credits
Providers can view a students' available credits that have not been applied to an invoice.
Log in on the web
Select Billing in the sidebar menu
Click a student to view their billing profile
Under the Current activity tab, click Available credits & payments
View voided & applied Credits
Providers can view voided credits and credits that have been applied to an invoice.
Log in on the web
Select Billing in the sidebar menu
Click a student to view their billing profile
Select the All transactions tab > Credits & payments tab
