If parents made a one-time online payment that resulted in a Credit on the account, this Credit can be refunded, as long as it hasn’t been applied to an invoice. Refunding a Credit will return the amount back to the original online payment method.
Please note that standalone Credits manually issued by an administrator cannot be refunded, as they are not linked to an online payment method. You can however use up the standalone Credit by applying it to any unpaid invoices. For further assistance with manually issued Credits, please contact Support.
Refund a Credit added by a payer
Log in on the web
Select Billing in the sidebar menu > Students > Select the student
Next to the Credit, select Actions > Refund
Note: Credits from payments made online in brightwheel will be refunded to the payer’s payment method. However, if you have Credits for offline payments (e.g. made with Cash, Venmo), you will need to provide the cash refund to the payer directly outside of brightwheel.
This is because offline payments aren’t linked to a digital payment method. You can still take the steps to refund the credit to document the refund made offline.