Providers can run the the Deposits Report for detailed information about the deposits made by brightwheel into their bank account.
Create a Deposits Report
💡 Tip: Export the Deposits Report to view advance fields with additional details about the deposit.
How to read a Deposits Report
The Deposits Report helps you track funds deposited in your program’s bank account. Here’s what the key columns means:
Date: When the deposit was sent to your bank
Description: Number of transactions included in the deposit
Charge Categories: The charge category tied to the deposit
Deposit Status: Indicates if the deposit was successful or failed
Fees: Service fees deducted when your program chooses to absorb them
Payment Method: Whether the payment was made by credit card or ACH (bank transfer)
Deposited: Total amount deposited into your account
A few things to note:
Offline payments (cash, check, etc.) are not included in this report.
Payments are not processed on weekends or holidays, and will take longer to process on these occasions
💡 Tip: Click the dropdown arrow next to the deposit date to see more details. This is helpful when making sense of any negative deposits, withdrawals, or deposits that were less than expected.
FAQ
Why does the Deposit Report show a withdrawal or negative number?
Why does the Deposit Report show a withdrawal or negative number?
Negative numbers on the Deposit Report indicate that there was a negative deposit. Negative deposits happen when a parent payment fails, or when a provider issues an online refund. Learn more about negative deposits by clicking the linked resource.