The Deposits Report arms providers with detailed information about the deposits made by brightwheel into their bank account.
Report Details
Offline payments, such as cash and check, are not included in the Deposit Report.
Payments are not processed on weekends or holidays. Payments made on weekends or holidays will see a longer processing time.
Condensed Deposit Report
When the Deposit Report is not expanded in the billing platform you will see the following information:
Date: the date the deposit was sent to the program's bank account
Description: the total number of transactions included in the deposit
Deposit Status: indicates if the deposit was paid successfully or if it failed
Fees: the amount of processing fees withdrawn from the deposit when the program ops to absorb processing fees instead of passing processing fees to the payers
Deposited: the total amount of money deposited into the program's deposit account
Expanded Deposit Report
When viewing the Deposit Report in the billing platform you can expand a deposit to view additional details about the transactions included in that specific deposit. When expanded, the report will include the following information:
Date: the date the payment was recorded on the student's billing account
Student(s): the names of any students with payments included in the deposit
Charge Categories: the specific charge category for a related deposit. There can be multiple categories listed separated by commas.
Payment Method: indicates whether the payer paid with a credit card or bank account (ACH)
Deposit Status: Indicates if the deposit was paid successfully or if it failed
Fees: the amount of processing fees withdrawn from the payment when the program ops to absorb processing fees instead of passing processing fees to the payers
Deposited: the payment amount deposited into the program's deposit account
💡 Click the drop-down arrow next to the deposit date to view additional data in the expanded Deposit Report. This can help make sense of any negative deposits, withdrawals, or deposits that were less than expected.
View and Export
Log in on the web
Open the Billing page
Jump to the Reports page
Open the Deposits report
Adjust the date filters accordingly
💡 By default, the report will list all of the deposits to your account in the last 30 days
Click Apply Filters
Click the drop-down arrow next to each deposit date to view a detailed breakdown of which specific student payments were included in the deposit and the corresponding amounts
Export, Download, or Print as needed
To export or download, click the Export button
To export, select recipients from the list, or add email addresses for new recipients and then click the Email to button
If downloading, select your file type (CSV or PDF) and click Download
To print, click the Print button
Adjust your print settings and print on your local device
Learn more about the exported report fields
Learn more about the exported report fields
Exporting the Deposits Report will provide you with a more detailed version of the report overall. The exported report includes the following information:
Report start date
Report end date
Deposit date
Deposit ID
Deposit total
Transaction type (Payment, Refund, Payment failure, Adjustment)
Transaction amount
Student names
Student IDs
Date paid
Paid by name
Payment method type (Bank Account, Card)
Payment method
Payment amount
Processing fee (center)
Processing fee (parent)
Charge Category
Date refunded
Refunded to
Refund method
Date of adjustment
Adjustment description
FAQ
Why is my deposit less than I was expecting?
Why is my deposit less than I was expecting?
Brightwheel's payment processor will combine multiple payments and withdrawals and consolidate them into one transaction. If a negative deposit is included in your deposit, the deposit amount will be less. Negative deposits happen when a parent payment fails, or when a provider issues an online refund.
Deposit timing can also be a factor when the amount deposited is less than you were expecting. All payments made by parents will be deposited into your deposit account as early as the next business day. If parents are set up with autopay, then payments made today will always be available the next business day. If a payment is initiated later in the afternoon, the payment will be processed the next business day and deposited on the second business day.
Why does the Deposit Report show a withdrawal or negative number?
Why does the Deposit Report show a withdrawal or negative number?
Negative numbers on the Deposit Report indicate that there was a negative deposit. Negative deposits happen when a parent payment fails, or when a provider issues an online refund. Learn more about negative deposits by clicking the linked resource.