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Report on deposited payments

[For Admins + Billing Only Role] Report on each deposit, including the date, amount, destination account and deposit status

Nicole avatar
Written by Nicole
Updated this week

Providers can run the the Deposits Report for detailed information about the deposits made by brightwheel into their bank account.


Create a Deposits Report

  1. Log in on the web

  2. Click Billing in the sidebar > Reports tab

  3. Select the Deposits report

  4. Click Apply Filters to view the results, then click Export or Print as needed

💡 Tip: Export the Deposits Report to view advance fields with additional details about the deposit.


How to read a Deposits Report

The Deposits Report helps you track funds deposited in your program’s bank account. Here’s what the key columns means:

  • Date: When the deposit was sent to your bank

  • Description: Number of transactions included in the deposit

  • Charge Categories: The charge category tied to the deposit

  • Deposit Status: Indicates if the deposit was successful or failed

  • Fees: Service fees deducted when your program chooses to absorb them

  • Payment Method: Whether the payment was made by credit card or ACH (bank transfer)

  • Deposited: Total amount deposited into your account

A few things to note:

  • Offline payments (cash, check, etc.) are not included in this report.

  • Payments are not processed on weekends or holidays, and will take longer to process on these occasions

💡 Tip: Click the dropdown arrow next to the deposit date to see more details. This is helpful when making sense of any negative deposits, withdrawals, or deposits that were less than expected.


FAQ

Why does the Deposit Report show a withdrawal or negative number?

Negative numbers on the Deposit Report indicate that there was a negative deposit. Negative deposits happen when a parent payment fails, or when a provider issues an online refund. Learn more about negative deposits by clicking the linked resource.

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