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Fix KinderConnect attendance issues

[For Admins] Learn how to fix attendance record errors on the KinderConnect Report

Written by Audrey

Providers can easily fix attendance data before sending it to KinderConnect.

Fix attendance errors

  1. Log in to brightwheel on the web

  2. Go to Reporting > Reports

  3. Under Attendance, select KinderConnect

  4. Filter for the date range you wish to send, Provider ID(s) and/or student statuses

  5. If attendance errors exist, fix them by clicking Review or Review warnings (for Texas providers) in the banner at the top

  6. Make changes, then optionally click Submit to KinderConnect

Types of attendance errors

All providers

Texas (TWC) only

  • Overlapping attendance

  • Missing check-ins or outs

  • Multiple-day attendance

  • Check-in/out missing location

  • Check-in/out missing photo

  • Check-in/out missing signature

Resubmit fixed attendance errors

If you submitted a KinderConnect report with attendance errors and need to make corrections, you can resubmit the report after making corrections.

Take steps to make any fixes, then click Submit to KinderConnect again. We recommend staying on this page until you see a successfully submitted banner, which could take up to 15 minutes. Otherwise, check the KinderConnect system to ensure the records were received after 24 hours.

💡 Tip: If you resubmit the same period twice, KinderConnect will receive both submissions. Please contact KinderConnect support if you have any questions about the record.

Still having issues submitting? Visit Troubleshoot KinderConnect submissions for additional guidance on what may be preventing submissions.

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