Admins have the ability to reactivate staff members who have been deleted from the program.
This includes the flexibility to manage profiles for substitutes, seasonal staff, and rehired employees, ensuring historical records are retained for reporting and compliance purposes.
Restore staff profiles
Log in on the web
Click Staff & Payroll on the sidebar menu
Use Status filter at the top of the page to show Deleted staff
Next to the staff profile you wish to add-back, click the Actions > Reactivate
Troubleshoot issues restoring staff profiles
If the staff member deactivated their old account, there will be no profile to restore, and you can simply add them as a new staff member.
If the staff member’s email address is already being used for another brightwheel account, their original staff profile cannot be restored. In this case, you have two options:
Option 1: Re-add them as a new staff member using a different email address.
Option 2: Contact brightwheel Support to request deactivation of their new account so you can restore their original profile. Once the conflicting account is deactivated, proceed to re-add the profile to your program.
💡 Tip: For staff who leave and return frequently, you may consider removing all their room assignments instead of deleting their profile. This removes their ability to view students in rooms and simplifies their reactivation process.