Admins have the ability to reactivate staff members who have been deleted from the program. This is great for staff who returned to your program, were rehired or are seasonal employees.
Restore staff profiles
Log in on the web
Click Staff & Payroll on the sidebar menu
Use Status filter at the top of the page to show Deleted staff
Next to the staff profile you wish to add-back, click the Actions > Reactivate
🚩 Important: If the staff member’s email address is already being used in another brightwheel account, their original staff profile cannot be restored.
In this case, you have two options:
Option 1: Re-add them as a new staff member using a different email address.
Option 2: Contact brightwheel Support to request deactivation of their new account so you can restore their original profile.
If the staff member deactivated their old account, there will be no profile to restore, and you can simply add them as a new staff member.