Sometimes you can't get to a message right away, or you may have backlog of message notifications that need to be cleared. In brightwheel, you can mark individual or multiple message threads as read and unread when needed.
Mark Messages as Unread
Marking a message as unread keeps the message thread highlighted, ensuring you never miss a response between providers and families, along with other staff.
On the Web
Log in to brightwheel on the web.
Go to the Messaging page
Find the message thread you wish to mark as unread
Hover over the message preview to see the Mark unread option
Click Mark unread
💡 If you've clicked into the message thread on the web, you can mark it as unread by hovering over the thread preview until three dots appear. Click the dots and select Mark unread.
On the App
Navigate to Messages on the mobile app
Press and hold the message thread preview until the Mark unread option appears
Tap Mark unread
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Mark Messages as Read
Marking a message as read removes the unread message notification for that thread.
On the Web
Login to brightwheel on the web
Go to the Messaging page
Find the desired message thread
Click into the thread you wish to mark as read
On the App
Navigate to Messages on the mobile app
Press and hold the message thread preview until the Mark read option appears
Tap Mark read
Staff Experience | Guardian Experience |
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Manage Messages in Bulk
Individual messages can be managed or you can mark multiple messages as read or unread at once to save you time. All user types can take these steps from the web and only administrators/staff can also take these actions from the mobile app.
Login to brightwheel on the web
Go to the Messaging page
Select the checkboxes next to the desired threads
Click Mark read or Mark unread in the purple window that appears
💡Administrators and staff can mark multiple messages as read and unread at once from the mobile app by taking the steps below:
Navigate to Messages on the mobile app
Click Edit in the bottom left corner
Select the checkboxes next to the desired threads
Tap Mark read or Mark as unread