brightwheel

Sometimes you can't get to a message right away, or you may have backlog of message notifications that need to be cleared. In brightwheel, you can mark individual or multiple message threads as read and unread when needed. 

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Marking a message as unread keeps the message thread highlighted, ensuring you never miss a response between providers and families, along with other staff. 

Find the message thread you wish to mark as unread

Hover over the message preview to see the Mark unread option

To mark messages as unread in bulk, select the checkboxes next to the desired threads and click Mark unread in the purple window that appears

1. Log in to brightwheel on the web.
2. Go to the Messaging page
3. Find the message thread you wish to mark as unread
4. Hover over the message preview to see the Mark unread option 
5. Click Mark unread
6. To mark messages as unread in bulk, select the checkboxes next to the desired threads and click Mark unread in the purple window that appears

​💡 If you've clicked into the message thread on the web, you can mark it as unread by hovering over the thread preview until three dots appear. Click the dots and select Mark unread.

Press and hold the message thread preview until the Mark unread option appears.

Tap Mark unread 💡If you are program staff, you can mark multiple message threads as unread at once by clicking Edit in the bottom left corner of the screen. From there, select the checkboxes next to the desired threads and click Mark unread when ready.

1. Navigate to Messages on the mobile app
2. Press and hold the message thread preview until the Mark unread option appears. 
3. Tap Mark unread 💡If you are program staff, you can mark multiple message threads as unread at once by clicking Edit in the bottom left corner of the screen. From there, select the checkboxes next to the desired threads and click Mark unread when ready.

Marking a message as read removes the unread message notification for that thread.

From the message thread preview, select the checkboxes next to the thread(s) you wish to mark as read

Click Mark read in the purple window that appears

To mark messages as read in bulk, select the checkboxes next to the desired threads and click Mark read in the purple window that appears

1. Login to brightwheel on the web
2. Go to the Messaging page
3. From the message thread preview, select the checkboxes next to the thread(s) you wish to mark as read
4. Click Mark read in the purple window that appears 
5. To mark messages as read in bulk, select the checkboxes next to the desired threads and click Mark read in the purple window that appears

Press and hold the message thread preview until the Mark read option appears

Tap Mark read 💡If you are program staff, you can mark multiple message threads as read at once by clicking Edit in the bottom left corner of the screen. From there, select the checkboxes next to the desired threads and click Mark read when ready.

1. Navigate to Messages on the mobile app
2. Press and hold the message thread preview until the Mark read option appears
3. Tap Mark read 💡If you are program staff, you can mark multiple message threads as read at once by clicking Edit in the bottom left corner of the screen. From there, select the checkboxes next to the desired threads and click Mark read when ready.

[For All Users] Learn how to manage message threads by marking them as read or unread.

Mark Messages as Unread

On the Web

On the App

Mark Messages as Read

On the Web

On the App

Staff Experience	Guardian Experience

Staff Experience	Guardian Experience