It’s common for parents or student contacts to also be teachers, admin or staff members. If you have dual roles, you will need to set up two brightwheel accounts since both roles have different permissions and access.
Once both accounts are set up, switching between them is simple.
Set up accounts for dual roles
For the smoothest setup, we recommend creating a staff account using an email address and a guardian account using a phone number.
Important notes:
Staff accounts always require an email address on file. They cannot be created with a phone number.
Each brightwheel account must have a unique email or phone number. The same email or phone number cannot be shared across multiple accounts.
If you can't add the staff or guardian, most likely that email is already tied to another brightwheel account. To free it up to be used for the new account, reach out to our Support Team to request an account deactivation.
Depending on your needs, there are several setup options available for staff members who also serve as student contacts. The table below outlines these scenarios and recommended approaches:
Option 1 | Set up the staff account with an email address (staff can only set up an account with email) and the parent account with a phone number. |
Option 2 | Use two different email addresses to set up the staff and parent accounts. |
Option 3 | If you have a Gmail account, use the same email address for the staff and parent account, but add a plus sign and any word before the @ symbol to create an alias for one of the accounts.
For example:
This ensures you have two separate emails to login with, but all your brightwheel email correspondence will be routed to one email inbox (johnsmith@gmail.com)
Learn more about this Gmail trick here. |
Administrators will send two separate invitations to users to set up a staff account and a separate student contact account. Please visit our Add Teacher/Staff Profiles resource for inviting staff and our Add and Manage Student Contacts resource for inviting student contacts.
Sign in to and Switch Between Accounts
Account switching allows you to be logged into multiple accounts at once without having to re-enter login information each time. This can be especially useful for staff members who are also student contact's. This functionality is only available on the mobile app.
Log in to one brightwheel account on the app
Tap the three horizontal lines in the top left corner
Tap Switch Accounts
Tap Sign In to New Account
Input your username and password
Tap Sign In
Locate the 6-digit two-factor (2FA) authentication code sent to the email address or phone number you're logging in with
Input the 6-digit code into the 'Verification code' box
Click Sign in again
Once you've logged in to multiple accounts, easily switch between them:
Click the three horizontal lines in the top left corner of the mobile app
Tap Switch Accounts
Tap the username for the account you wish to view
ℹ️ You will only receive notifications for the account currently selected/logged into. This means you'll need to switch to the proper account to receive notifications for that account.
Log out of Current or All Accounts
If you are logged into multiple accounts on the mobile app, follow the steps below to logout of one or all of them.
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