Brightwheel provides tools for billing, but schools control all billing decisions, including charges, refunds, and unenrollment policies.
If youâre seeing a charge after leaving a program, itâs usually because there are still invoices that need to be paid or resolved. Some schools may also charge withdrawal fees, late notice fees, or final tuition based on contract terms.
How to resolve this
1. Review your billing account for outstanding balances
Go to the Payments tab to check for unpaid invoices or failed payments
If you donât see anything, check the email or phone number that received the billing notification. Make sure you are logged in with the same information where the notification was sent in case you have a duplicate account with invoices.
2. Contact your school
If you shouldn't owe any payments or have questions about what you see, your school can:
Explain charges
Adjust or remove invoices
Issue refunds
Note: If your program needs assistance resolving any account issues for you, the brightwheel Support Team can help.