Brightwheel provides tools for billing, but schools control all billing decisions, including charges, refunds, and unenrollment policies.

If you’re seeing a charge after leaving a program, it’s usually because there are still invoices that need to be paid or resolved. Some schools may also charge withdrawal fees, late notice fees, or final tuition based on contract terms.

Go to the Payments tab to check for unpaid invoices or failed payments and make any necessary payments.

If you shouldn't owe any payments or have questions about what you see, your school can:

If your program needs assistance resolving any account issues for you, the brightwheel Support Team can help them.

If you're unable to contact your school because they’re closed, try checking any documents you have for alternative email addresses or phone numbers to reach them if they are not responding within the brightwheel app. If that doesn’t work, we recommend contacting your bank directly to explore options for recovering the incorrect payments.