If you manually issued a standalone credit and it is no longer needed, you can void it. This allows you to keep a record of the credit, but it won't apply to any future invoices or appear in the student's balance anymore.
If the credit resulted from a guardianās online payment, it cannot be voided. Instead, you can either refund or apply it to an unpaid invoice.
Void a manually issued credit
Log in on the web
Select Billing in the sidebar > Students tab
Click the student's name
Select All transactions tab > Credits & payments
Next to the credit, click Actions > Void
What happens if you void credits applied to invoices
If you voided a credit originally applied to an invoice, that invoice will be re-opened and marked as unpaid or partially paid.
If you donāt want the family to be charged again for this reopened invoice, you can void the entire invoice. Or, you can reduce the invoice amount to $0 if you need to keep the invoice visible on the account while showing that the balance was adjusted.
See voided credits
When a credit is voided, it will display a Payment status of Voided under the All transactions > Credits & Payments tab.
Clicking ā will show more details about the original credit.