To avoid late payments, brightwheel automatically sends payers automatic notifications when a new invoice is posted in brightwheel, a balance is due, and when a balance becomes past due (the morning after the due date).

Providers can also manually send a payment reminder if the payer has yet to complete a transaction. The option to manually send a payment reminder will only be visible if there is a past-due balance on the account.

Once a provider has sent the reminder, the payer(s) will receive a notification that prompts them to make a payment and enroll in autopay to avoid future past-due payments.

If the payer(s) have an email address and phone number on file, the reminder will be sent to their email by default. If the payer(s) only has a phone number on file, a similar reminders will be sent via SMS text message.

Billing reminder notifications are preset and cannot be customized. If you need to include additional information, we also recommend messaging the parents privately.