If staff see errors like “Open timecard” or “The staff member already has a timecard within this time period," and they can't check-in, it usually means a previous timecard was never checked out, creating an open or overlapping timecard.
To resolve this, an administrator must add a check-out time to close the timecard. Once closed, the staff member can check in or out normally.
Fix an open timecard
To easily spot open timecards with a Time in but no Time out, Admins will want to filter for just open timecards across all time.
Log in on the web
Go to Staff > Time tracking
In the grey box at the top, click select filter By: All time
Next to the room filter, click Show only open timecards box
For the open timecard, hit Actions > Edit
Add a check-out time or delete the timecard, then Save
Once closed, the staff member can check in or out normally.
Turn on auto check-out to prevent open timecards
Turn on Auto check out to automatically check out staff at midnight. This setting ensures that any open timecards are automatically closed, preventing recurring errors. Find this setting under School settings > School info.