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Remove a Child's Profile
Remove a Child's Profile

[For Guardians] Learn how to remove a student's old/duplicate profile from your account if edit permissions are enabled

Taryn avatar
Written by Taryn
Updated over a month ago

There are instances where a guardian may no longer need access to a student's profile from their account and would like to have it removed. This could due to various reasons:

  • Student is transferring programs and the parent no longer wants to see the profile from an old program

  • Student was signed up for multiple programs but only actively attending one

  • An error setting up the student's profile, resulting in a duplicate profile

Who can Remove a Student Profile?

✅

🚫

Parent contacts with edit permissions enabled (these permissions are enabled by the student's program) can remove a student's profile from their own brightwheel account. This can be done on the web or mobile app by following the steps below.

If a parent attempts to follow the steps below and sees a banner that reads 'This profile is available to view only', the unwanted profile cannot be removed by the parent because edit permissions are not enabled. In this scenario, parents need to contact their program administrator for further assistance removing the unwanted profile.

How to Remove a Student Profile

To remove an unwanted student's profile from your account, simply remove yourself as a contact on the child's profile, or remove another contact if you wish for them to no longer see the provider on their account. Parents with edit permissions enabled can take the steps below to remove the student, or you can contact the provider for assistance.

🚩 Removing a student's profile will result in a loss of access to any historical data, including messages and billing records, immediately.

We recommend downloading any billing information, such as your Tax Summary, before removing yourself.

On the Web

On the App

  1. Click to open the My Children page

  2. Select the desired student's account by clicking on their name

  3. Select the Profile tab

  4. Scroll down to the Contacts section and click Edit

  5. Click Remove next to the contact that longer wishes to see the profile, and click Remove again to confirm

  6. Click My Children from the side menu to refresh the page

  1. Open the student’s profile by tapping on their name

  2. Tap the Pencil icon to edit on Android or Profile on iOS

  3. Scroll down to locate the Contacts section

  4. Click the contact that no longer wishes to see the student to open their profile

  5. Click Remove on the contact, and click Remove again to confirm

The duplicate/old profile will be removed from the child list upon refresh. The student and contact profiles will be unlinked, but the student profile will not be deleted.

FAQ

Why won't it let me remove a child from my brightwheel account?

If you can’t remove yourself as a contact, it may be due to lack of permission. If you see the banner "This profile is available to view only," the program has restricted editing permissions, and you'll need to request removal from the program.

Another reason could be unpaid invoices or being listed as the Primary payer. If so, you’ll receive an error message when trying to remove yourself. Please contact the program to resolve these issues and clear any outstanding invoices.

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