Providers can document whether an offline payment has been refunded or voided:
Refund: Select this option if the payment was returned to the family.
Void: Use this option if the payment no longer applies—for example, if a check didn't clear or the payment was logged by mistake
Only offline payments can be voided. This is recommended if you want to keep a record of the payment but no longer want it to apply to the student's balance. Once voided, the payment's status will change to "Voided".
Void an offline payment
If the payment has already been applied to an invoice
Log in on the web
Go to Billing > Students
Click the student’s name
Go to All Transactions > Credits & Payments
Locate the payment, then click Actions > Void
If the payment has not been applied to an invoice
Log in on the web
Go to Billing > Students
Click the student’s name
Go to Current Activity > Available Credits & Payments
Locate the payment, then click Actions > Void
