Providers can document whether an offline payment has been refunded or voided:
Refund: Select this option if the payment was returned to the family
Void: Use this option if the payment no longer applies—for example, if a check didn't clear or the payment was logged by mistake
Voiding is recommended if you want to keep a record of the payment but no longer want it to apply to the student's balance. Once voided, the payment will display a status of 'Voided.'
How to void an offline payment
If the payment has already been applied to an invoice
Log in on the web
Go to Billing > Students
Click the student’s name
Go to All Transactions > Credits & Payments
Locate the payment, then click Actions > Void
If the payment has not been applied to an invoice
Log in on the web
Go to Billing > Students
Click the student’s name
Go to Current Activity > Available Credits & Payments
Locate the payment, then click Actions > Void
