Teacher to Parent Messaging

[For Staff] Learn how to send and view parent communications using brightwheel's Messaging feature.

Sabrina avatar
Written by Sabrina
Updated over a week ago

Guardian communication is essential and one of the core features of brightwheel. Our premium messaging feature is easy to use and wonderfully efficient at keeping in touch with parents throughout the day.

Creating a new message is simple and can be done on the web or from any room in the mobile app. All messages sent from the school will alert all parent contacts associated with the student's profile.


Send a Message in the App

πŸ’‘ Use the Talk-to-Text feature on your mobile device to speak your message. Click the πŸŽ™οΈ icon next to the keyboard, and it will transcribe your speech and save time! For more details, refer to these Apple and Android articles.

  1. Click the Messages icon (bottom left on iOS, top tab on Android)

  2. To reply to an existing guardian thread:

    1. Locate the thread on the Parents tab and open it

    2. Input the message contents

    3. To add an attachment, click the πŸ“Ž icon
      β€‹πŸ’‘ Review the Allowed File Types as needed

      1. Select Media or File

      2. If selecting Media, take a photo/video or use one from your library

      3. If selecting File, select a file from your device and click Use file

    4. When ready, click Send

  3. To start a new guardian thread:

    1. Click the speech bubble icon in the upper right corner

    2. Select Parents

    3. Select one, multiple, or all students and click Next

    4. Select the desired message type

    5. Input the message contents

      1. If you need to add a link/hyperlink to the message, simply paste the full URL and it will be clickable

    6. To add an attachment, click the πŸ“Ž icon
      β€‹πŸ’‘ Review the Allowed File Types as needed

      1. Select Media or File

      2. If selecting Media, take a photo/video or use one from your library

      3. If selecting File, select a file from your device and click Use file

    7. When ready, click Send


Send a Message on the Web

  1. Click to open Messaging page from the purple sidebar menu

  2. To reply to an existing guardian thread:

    1. Locate the thread on the Parents tab and open it

    2. Input the message contents

      1. If you need to add a link/hyperlink to the message, simply paste the full URL and it will be clickable

    3. To add an attachment, click the πŸ“Ž icon and drop a file into the popup window or browse to add. When finished, click Add
      β€‹πŸ’‘ Review the Allowed File Types as needed.

      1. Currently, message attachments can only be sent from existing message threads on the web, you will not see this option when creating a new message.

    1. When ready, click Send

  3. To start a new guardian thread:

    1. Click + New Message

    2. Choose Parents

    3. Select one, multiple, or all students and click Next

    4. Select the desired message type

    5. Input the message contents

    6. When ready, click Send


View Parent Messages

Easily view and filter all messages sent to parents at your program either in your brightwheel app or on the web.

On the Web

  1. Navigate to the Messaging page

  2. View message thread visible on the Parents tab (open by default)

  3. Use the Order By drop-down to sort messages by Unread or Most Recent (set to Most Recent by default)

  4. Use the Room, Student, and Student status filters to narrow down threads as needed

On the App

  1. Tap the purple Messages icon at the bottom of your Rooms page

  2. View message thread visible on the Parents tab (open by default)

  3. Use the Order By drop-down to sort messages by Unread or Most Recent (set to Most Recent by default)

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