Brightwheel is here to support you! The Help Center, like this article is always the best place to find up to date information and instructions on brightwheel's features and functionality. For additional support, shoot us an email and we are happy to get you the answers you need. Check out your options below:
Our help center is always kept up-to-date with our latest features and releases. The entire knowledge base is completely searchable and great way to find what you are looking for fast. You can navigate directly to the Help Center in your browser by going to help.mybrightwheel.com, or by tapping Help from the main menu in the brightwheel mobile app and choosing Help Center.
Not finding what you are looking for in the Help Center? No problem, our exceptional support staff is standing by to help! You can email support anytime and we will work to get back to you as quickly as possible during normal business hours.
There are three ways to email our support team:
1. Simply send an email to email@example.com.
2. Use the message icon in the lower right-hand side of your screen when viewing brightwheel through a browser (Note: this is an email, not an instant chat).
3. Send a message through the mobile app. To do so, tap on the three lines in the left hand corner, choose Help and then Send a Message to Customer Service.
When emailing support, please include a detailed description of your question or issue. Any additional recourse, such as screenshots, videos, or names and emails of impacted users are incredibly helpful when starting a conversation with us and will lead to a faster resolution.
Leave a Voicemail
This option is available to Premium brightwheel users only.
Premium subscribes have the option to call brightwheel at 415-900-4141 and leave a voicemail regarding their question or issue. Voicemails left during normal business hours will typically receive a same-day response.
Note: At this time email is typically the quickest way to get in touch with our team. However, we understand some cases are best handled over phone. For urgent matters we recommend emailing support right away.
In order to provide you with the best support possible, we ask that you include the below information with your message:
- Your name
- The email address you use to log into brightwheel
- A return phone number
- Detailed description of the issue you are experiencing or question that you have
We use this information to verify your brightwheel plan status and determine the best way to route your ticket.