Brightwheel account holders can reset or update passwords at any time. Keep in mind that only the account holder will have access to change their password - administrators aren’t able to view or change passwords for staff or parent accounts.
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In the case of a forgotten password, any brightwheel account holder can request a password reset either in the app or on the web.
On the sign-in page, click Forgot Password
Enter the username you use to log in (email address or phone number)
Click Request Reset
Locate the email in your inbox
Click the Change my password hyperlink in the email
In the new window that automatically opens, input the new password and input it again to confirm
Click Change password to complete the process
Account holders who know their current passwords can also update their passwords through their brightwheel account on the web.
Log in to brightwheel on the web
Click on Profile, and click Change Password
Enter the current password
Use the New Password and Confirm New Password fields to enter in the desired new password, matching the following requirements:
At least 13 characters
At least one number
At least one uppercase and one lowercase letter
At least one non-numeric character (e.g. ! # ?)
There are many great articles about what and what not to use as your password. Google's support article provides some great tips on how to create strong passwords that you can actually remember; these tips should also be applicable to your brightwheel account login!
Make your password unique - Reusing passwords for important accounts is risky. If someone gets your password for one account, they could access your email, address, and even your money.
Make your password long & more memorable - Long passwords are stronger. Try using: A lyric from a song or poem, A meaningful quote from a movie or speech, A passage from a book, A series of words that are meaningful to you, or An abbreviation: Make a password from the first letter of each word in a sentence.
Use letters, numbers, & symbols - Replace letters with numbers & symbols: Choose a word or phrase and use numbers and symbols instead of some letters.
Avoid personal information & common words - Avoid creating passwords from info that others might know or could easily find out, including: nicknames, birthdays, pets, or addresses.