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If a payment made against an invoice fails, brightwheel will immediately alert both the school and the parent via email. Brightwheel will also add a note to the invoice that indicates the attempted payment failed as well as the reason! 

If a payment fails to your school, we recommend you click into the failed invoice to see the failure reason (eg: insufficient funds) and then get in touch with the payer directly to coordinate. Once they're ready, the parent can submit payment against the same invoice. 

It's very rare, but occasionally a parent's payment then fails after brightwheel has already made that deposit into the center's account. When this happens, we then need to deduct that payment to square back up again. Details about this deduction can be found in your Deposit Dashboard. In addition to the emails sent whenever a payment fails to alert you to the failure, brightwheel will either take the withdrawal out as a stand-alone transaction from your center's bank account or group it with the deposit you have scheduled that day.

Are you a parent looking to make a payment against your invoice? See this article!

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