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This article explains what to do with your billing setup during an unexpected temporary closure with the understanding that your school will reopen with the same students and the same overall billing setup/rates.
If you expect to be closed for 1 or 2 billing cycles:
Delete the Pending Charges from the Student Accounts tab prior to statements going out. You will need to do this for every cycle of statements. As an example, if you send out weekly statements and are closed for two weeks, you will need to delete the pending charges this week and then log in again next week to delete the pending charges for the next set of statements. A blank statement will still be created, but the parent will not be notified or billed.
You do not need to delete the recurring charges or billing plans for each student. Parents do not need to make any adjustments to Autopay.
Once you reopen billing will resume automatically and you will not need to take any actions.
If you expect to be closed for more than 2 billing cycles, it may be best to pause each student's billing plan.
If students stopped attending in the middle of a billing cycle and the statement has already posted:
Issue a credit. If you issue it before the parent pays then the parents will only be charged the remaining balance that they owe. If you issue it after the parent pays, then it will apply against the next billing cycle you have after reopening. Also, make sure the student’s billing plan is canceled so no further charges are sent to the family.