Brightwheel has begun releasing our new billing platform for new users. If the content in this article does not match what you see in your account, please click here for related content in your account.

Feature Available on All Plans
Feature Available on Web App

Everything about a student’s billing plan, payment activity, and charge history can be accessed from one easy location. Student Billing Accounts are automatically populated when a billing plan is set up. From this one central location, administrators can view a student’s running balance, add charges, modify a student’s plan, and view all historical activity on the student’s account. 

The student’s billing account page can be found by navigating to the billing platform in brightwheel, clicking on the Student Accounts tab, and then choosing the desired student.

Table of Contents

Actions

At the top of a student’s billing account page, you will see a purple box that reads Select an action. These actions let you add charges, issue credits, and manage the billing plan for that specific student. A detailed article for each of these actions can be found by clicking the links below. 

*Please Note: These actions can also be done in bulk from the Students Account page. 

Balances

A student’s balance is reflected at the top of their billing account page. At the top of the page, you can see:  

  • Total Balance Due: This is the total owed to the school, including both the balance that is due soon and past due
  • Total Past Due: If a statement's balance has not been paid in full, this box will turn red and display the total of past due charges
  • Total Credit: If the parent has paid more than they owe, the balance due box turns green and will display the total overpayment or credit on their account

Charges, payments, refunds, and credits all affect a student’s total balance. To see more about how a specific action is displayed, check out our Account Balances article.

Parent Payment Method

To the right of the account balances, you will notice a box that displays the parent(s) name and their default payment method. In addition, you will be able to see if these parents have enabled Autopay or not. This provides an at-a-glance summary of the parent’s payment method & autopay status. It is a view-only feature; only parents can manage their payment methods.

Statements

The Statements section of the student’s billing account page shows two things: the current draft statement for this billing period and, below that, all past statements.  

Draft Statements

At the start of each billing period, a new statement will be generated. This is called the draft statement. A statement will remain in draft mode until the next statement send date.  When a draft statement is open, administrators can add additional charges and discounts. During this time, the parent will not be notified of any modifications (parents cannot see a draft statement until it is posted). At midnight on the end date of the billing period, this statement will be closed and posted to the student’s account. The following morning, the parent(s) will be notified that a new statement is available.

Any activity other than charges (ie: payments, credits, and refunds), will be listed in the Activity Since Last Statement section of the draft statement. These cannot be directly edited, but they will appear on the statement once it posts to the student’s account. 

Read more about adding and modifying statements and schedules here.  

Past Statements 

At the bottom of the student’s billing account page, you will find a list of all the statements that have been posted to the student’s account in the past. These are viewable and exportable in a PDF format.

View All Activity

At the top right in the Past Statement section of the student’s billing account page you will see a link that reads View All Activity. This is where administrators can view, search, and filter for every transaction that has occurred on the student’s account. This includes: charges, payments, credits, and refunds.

Did this answer your question?