Brightwheel has begun releasing our new billing platform for new users. If the content in this article does not match what you see in your account, please click here for related content in your account.
With online payments, brightwheel will group all payments made from the close of the last business day to the close of the current business day. This means you will see a single larger deposit in your bank account rather than a new deposit for every payment.
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With brightwheel billing, you'll get your money faster - we have the shortest turnaround time in the industry, and no additional fees for next-day deposits!
Online payments that are submitted by payers by 7pm ET (4pm PT) will be deposited the next business day. Business days will be Monday - Friday, but not weekends or holidays. While some providers may occasionally see payments deposited on weekends, we are not able to guarantee that deposits will be made on weekends. This means that payments made on a Friday will likely be deposited the following Monday.
We've worked hard to shorten amount of time that it takes to deliver payments to each provider's bank account, but we don't have full control over how long deposits may take to become available. Some financial institutions, often smaller credit unions, may have longer deposit times that we aren't able to influence.
When a payment has been approved, you will notice that the student’s account balance will be reduced by that payment and the statement may be marked paid, but the funds have not been deposited in your account. See the Deposits report for greater insight into this information.
It's very rare, but occasionally a parent's payment fails after brightwheel has already made that deposit into the program’s account. When this happens, brightwheel will need to deduct that payment back from your deposit account to reconcile those funds. Details about this deduction can be found in your Deposit Details Report.
Brightwheel will always alert the program and the parent when a payment fails. If your program has funds being deposited for other payments when this payment fails, then the negative amount will be grouped in with that deposit, lessening the amount that posts to your bank account.
If there are no funds being transferred to your bank account at the time the payment fails, then you will see a withdrawal from your account for the amount of the payment originally deposited.