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In order to pay online, at least one parent associated with a student’s account will need to add a payment method. Each parent can add as many payment methods as they would like and can only view, modify, or use the payment methods they have added themselves. Generally, you can choose from 2 options: 1) bank account, or 2) credit/debit card. In addition, you can set your autopay settings to automatically pay your balance on the statement due date!

Please Note: 

  • If the program(s) your student(s) attend do not allow credit card payments at the time you attempt to add a payment method, you will only have the option to add a Bank Account.
  • Some programs require autopay to be enabled, if this is the case, you will be asked to enroll when a payment method is added and will not have the option to turn it off.

Table of Contents

Add a Bank Account

This is the most common payment method used on brightwheel. Any program that accepts payments through brightwheel will allow for bank transfers. This method of payment is often referred to as ACH which stands for Automated Clearing House. 

There are two ways to add and save a bank transfer payment method in brightwheel. This first option, all you need to do is follow the prompts listed below to confirm your account. If you are unable to find your banking institution in this option, please follow the steps located in the Verify a Bank Account section below. 

Link Bank With Login 

This is the simplest & easiest way to add a bank account. This is available for most nationwide banking institutions in the United States. 

  1. Navigate to the Payments section online or in your mobile app
  2. Go to the Payment Settings tab and click Add Payment Method
  3. Choose the Bank Account option and then Add My Bank Account In One Step
  4. Search for your banking institution and click on the icon
  5. Sign into your bank account as usual in the pop up
  6. Once logged in, the pop up will verify the setup is complete

Verify a Bank Account

If your banking institution does not appear when using the above option, you can link you bank account with brightwheel by entering your bank account’s routing and account numbers.  In this option, brightwheel will need to verify that you are able to access this account with what are called micro-deposits. These are two small deposits, typical less than $1.00, that will be deposited into your account. These funds will remain in your account for 3-4 days, which is the time frame you have to verify these deposits, and then they will be removed. 

Verify with Micro-Deposits

Within 24-48 hours of adding your account and routing number you will receive 2 small deposits to your bank account. After receiving those deposits, you will need to come back to brightwheel and enter the exact amounts deposited to verify the account. More on this below. 

  1. Navigate to the Payments section online or in your mobile app
  2. Go to the Settings tab and click Add Payment Method
  3. Choose the Bank Account option and then Verify My Account using Micro-Deposits
  4. Select the Account Type, complete the requested fields, and click Add
  5. The pop up will close and you will see the bank account added to your payment methods with a gray button that reads Verify
  6. Check your bank account online within 2 business days to locate the deposits
  7. Navigate back to you Payment Settings page and click Verify on that payment method
  8. Enter the two deposits and click Verify


Please Note:
If you were unable to complete your verification in time or are having difficulty, please email help@mybrightwheel.com to request that your account be removed to start over or get additional assistance. 

Add a Credit Card

Depending on the program your student attends, you may be able to enter a credit and/or debit card as a payment method. To add a card to your payment methods:

  1. Navigate to the Payments section online or in your mobile app
  2. Go to the Settings tab and click Add Payment Method
  3. Choose the Credit Card option
  4. Enter the card information and click Add Credit Card

Accepted Card Brands: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and China UnionPay.

Default Payment Method

The default payment method will typically be the one initially added to your account. This will be the payment method that is automatically selected when making payment and the one that will be charged if autopay is enabled. If you have more than one payment method added to your account, you can change your default at any time. Here’s how:

  1. Navigate to the Payments section online or in your mobile app
  2. Go to the Settings tab
  3. Click the text that reads Make Default in the bottom left-hand corner of the payment method you would like to make the new default

Remove a Payment Method

If you have more than one payment method added to your account, you can remove any payment method that is not your default. 

  1. Navigate to the Payments section online or in your mobile app
  2. Go to the Settings
  3. Click the text that reads Delete in the bottom right-hand corner of the payment method you would like to remove

Once a payment method is the default and if it’s the only method added to your account, it will not be removable in brightwheel. If you would like to remove your default payment method, please email help@mybrightwheel.com and our support team will be happy to remove it for you.

Manage Autopay

As a parent you can turn on autopay in order to save time and not have to worry about logging in to make a payment. If you have multiple payment methods saved, you can choose which one should like to use for autopay. In addition, if you have multiple children in brightwheel, you can manage autopay independently for each child - choosing to turn it on for 1 or more children and choosing different saved payment methods as desired.

Autopay always triggers a payment for the total balance due. If you enable autopay at a moment when a balance has already accrued, the total balance will be paid off on the next statement due date. 

If your program has enabled Mandatory Autopay, you will be required to enable autopay as part of adding their first payment method. If you already had a payment method saved at the time that the program turns on Mandatory Autopay, you will see a prompt asking you to turn on autopay whenever you visit your student’s account page. If you try to add a payment method at any time following the school turning on Mandatory Autopay, you will need to enable autopay as part of the add payment method flow.

In the case that your program does not require autopay, but you would like to turn it on or off, you can do so at any time. To change the payment method used for autopay, turn off autopay, choose your desired payment method, and turn it back on. 

  1. Navigate to the Payments section online or in your mobile app
  2. Go to the Settings tab
  3. You will see each student listed on your account under Autopay Settings
  4. Simply choose your desired payment method from the dropdown and toggle the Autopay switch on (or off as needed)

Please Note: You can contact support at help@mybrighthweel.com and request that your default payment method be removed at any time. Even if your program has enabled Mandatory Autopay.

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