Brightwheel has begun releasing our new billing platform for new users. If the content in this article does not match what you see in your account, please click here for related content in your account.

Feature Available on All Plans
Feature Available on Web and Mobile

Parents can make a payment of any amount (minimum $0.50) at any time utilizing any of the verified payment methods that they have added to brightwheel. The payment flow makes it clear how much you currently owe and how much you will owe after making the payment successfully.

Table of Contents

Make a Payment

When you are ready to make a payment against the balance on your account, you can do so directly from the Payments section of brightwheel online or from your mobile app. 

Make a Payment Online

  1. Navigate to the Payments section online or in your mobile app
  2. Click Make a Payment
  3. Enter any amount that they would like to pay, the default amount shown here will be the current balance due
  4. Choose your payment method from the drop-down, the default payment method will be automatically chosen
  5. Confirm and click Pay Now

Make a Payment Via the Web

Follow similar steps on web to make a payment:

Please Note: If your center has chosen to pass processing fees to parents, you will see an additional Processing fee charge.

Paying Ahead

When making a payment, you are able to choose any amount over $0.50, even if it exceeds the total amount due to the school. If you opt to pay more than your balance, this overpayment will display on your student’s account page. The balance due box will turn green and display your total credit. Any future charges will deduct from this account credit prior to displaying your new balance owed. 

Incorrect Amounts or Charges

If at any time you believe there was a mistake on your student’s statement or some other error with your payment, please reach out to your school directly. Please note that brightwheel does not manage your billing and cannot issue refunds, change charges, or interact in any way with your billing account.

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