Brightwheel has begun releasing our new billing platform for new users. If the content in this article does not match what you see in your account, we are actively working to release these features for you as soon as possible. We appreciate your patience as we work to continue to improve your brightwheel billing experience.
For details about paying off invoices with cash or check, please see here.
For information about refunding invoices paid with ACH or Credit Cards, please see here.
To get started, navigate to Billing>>Invoices and select Options next to the invoice paid with cash or check whose status you'd like to edit.
You will then select Manage from the Options menu.
You will then be prompted to enter the reason and any notes you may have and then select Save.
You will then be able to see the status now listed as Void in your invoice and the amount due set back to the correct total!