If your program ever experiences internet issues or a temporary disruption, you can quickly log any missed activities, attendance, or forms once you're back online.
Add missing check-ins or check-outs
Admins and Managers can make adjustments to attendance records from the Check-in Report.
If parent signatures are not required:
On the web, go to Reports > Check-in Report
Add the missing date and click Apply
In the top banner, click Get started or Review
Turn on the Only show attendance with data issues toggle
Add or adjust the missing check-in, check-out, or absence record and click Save
💡If a child has no attendance logged for that day, click + Add attendance/absence to enter their record.
If you have many students to correct at once:
On the mobile app, go room by room to check in and out the students with missing records. You can tap Select all to select all students quickly.
Go to the Reports > Check-in Report
Change the date on the records you just logged to reflect what was missing
If parent signatures are required:
During the next pick up, have parents or guardians check their child in and out twice on a kiosk or by scanning the QR code. They will check their child in and then check them out right away. Then they can check in their child in as they normally would for the current day
On the web, go to Reports > Check-in Report
Filter for the room, date, and student, then click Apply
Click Get started or Review in the banner
Adjust the time and date of the new records to match the correct day
Click Update, then delete any duplicate records without signatures
Once saved, the attendance, check-in, and ratio reports will reflect the updated times.
End naps
If naps were started but not ended, Admins or staff can easily end multiple naps in bulk:
Go to My School > Rooms on the web
Open a room and click + Add Activity
Select Nap, choose the student(s) who need an ended nap
Select End Nap and add an end time
Adjust the date to match the missed day
Click Add Activity
Remind families to complete forms
If families were working on forms during a disruption, avoid resending them to prevent duplicates. Instead, Admins and Managers can send a reminder message.
For prospective families:
Use filters or search to find the family
Select one or multiple families using the checkboxes
Click Message selected families
Choose a message type, write your message, and click Send
💡 If a family already started a form, they’ll continue to receive automatic reminders until it’s completed.
Log and backdate other activities
If other activities (such as meals, notes, or photos) didn’t log, simply re-enter them as you normally would and adjust the date to match the missed day.
We recommend doing this from your room feeds on the web. You can log activities and edit from there.
Review billing
If manual invoices were created or building automated billing plans were in progress, staff with Administrator and Billing Only permissions can confirm that any related transactions processed successfully:
Check the Upcoming invoices tab to confirm invoices scheduled to post appear
Open the Student plans tab to confirm that any billing plans were created
Check individual student profiles under Current Activity > Open invoices to confirm invoices posted
If you notice any discrepancies, you can create one-time charges to accommodate and set up new billing plans as needed.
If you are unsure whether to create a replacement invoice or plan, consider contacting the brightwheel Support Team for assistance.