Brightwheel takes customer feedback regarding our platform and services very seriously. This is why, upon cancellation of your Premium subscription, we want to know more about your motivations to come to brightwheel initially and what's drawing you away now. This information helps us continue to improve.
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Cancelling Your Premium Subscription
To cancel your center's brightwheel Premium subscription, please have your primary administrator email us at firstname.lastname@example.org with their subscription cancellation request. Please include the following information in your cancellation request, as this will speed up the process and we will make sure your cancellation is taken care of in a timely manner:
- Your reason(s) for cancelling
- The date you'd like to end your Premium subscription
- Any feedback you might have for brightwheel's platform, usability, services, or anything else you feel we can improve on
Please Note: We require 30-days notice to cancel a subscription, and we do not honor refunds for past subscription payments. More details can be found in our Terms of Service.
Impact of Cancelling
Once your Premium subscription is cancelled, your brightwheel account is downgraded to our free platform. This means your staff will no longer have access to your center's brightwheel account. Only the primary administrator email will continue to have access to our free platform. Due to this change in access, we strongly encourage you to export all employee timecards prior to your cancellation date.
For more information around the differences between our free and premium platforms, please visit https://mybrightwheel.com/pricing/.
If you would like to completely delete or deactivate your account, you can follow instructions noted here:
Delete or Deactivate an Account
Invoices and Billing
Recurring Plans and Invoices in our Billing tool are not automatically cancelled when your account is downgraded or deactivated. Make sure to first cancel any active invoices or Plans if you are no longer using brightwheel to bill your families. If you would like to stop using brightwheel to collect payments from your families, but keep your Premium subscription, please complete this form.
Thank you and let us know if there is anything else we can help with! We are so appreciative of our partnerships with schools and centers like yours.