The reset password link expires after a few hours. If you are receiving a message about your token this means the reset password link is no longer valid and you will need to request a new link.
No reset email received
If you clicked "Forgot Password" but didn't receive an email, try these tips:
- Search your inbox for an email from [email protected] and the subject: brightwheel - Reset Password Instructions
- Make sure you sent the reset password link to the same email address you used to create your brightwheel account.
- Have you received other emails from us? Your email carrier may be blocking our emails. You can follow these steps to try whitelisting our email address.
If none of these tips work, please email us at [email protected].