Brightwheel is here to help! The Help Center, like this article, is always the best place to find up-to-date information and instructions on brightwheel features and functionality.

Our Help Center is an up-to-date knowledge base with our latest features and releases. The entire knowledge base is searchable and is the quickest way to find information about how our tool works.

The Help Center can be accessed through a web browser at help.mybrightwheel.com, by opening the Help tab in the brightwheel Messenger window from the web, and by tapping Help from the main menu in the brightwheel mobile app and choosing Help Center.

Whether it's the latest info on product launches, feature updates, tips and tricks to get more value out of brightwheel, or invites to upcoming free events - all of this will be available here in the brightwheel Messenger!

You can access the Newsfeed any time by logging in to brightwheel’s web app, clicking the brightwheel icon on the bottom right of your screen, and jumping to the News tab.

Administrators at programs that use brightwheel Premium have access to Live Chat support. Live Chat is available Monday to Friday from 9 AM to 6 PM Eastern Time, or 7 AM to 4 PM Mountain Time. Administrators can easily access Live Chat during these times right from their brightwheel accounts on the app or on the web.

Live chat offers speedy access to our Support Specialists, right from your brightwheel account!

Quickly connect with a Support Specialist, right through the brightwheel app!

Administrators and staff can also reach the Support team at support@mybrightwheel.com, and student contacts can reach the Support team at help@mybrightwheel.com.

When emailing Support, we recommend sharing a detailed description of the question or issue, including screenshots, videos, error messages, or names and emails of impacted parents, students, staff, or administrators.

We know that ensuring parents, family members, and other student contacts can use brightwheel successfully is key, and our Support team is here to help.

Parents and contacts who have downloaded brightwheel's mobile app can send a message to the Support team right from the app.

Families can reach our Support team via email at help@mybrightwheel.com. We recommend reaching out from the email address associated with your brightwheel account, and including a description of the question or issue you're experiencing.